Here at Over The Rainbow Books and Gifts our aim is to provide all our customers with prompt shipping as standard. We partner with reliable couriers to be able to dispatch all our orders in the most reliable way.
Our two levels of delivery service are as follows:
Economy delivery as standard which is usually a 48 to 72 hour service either with Royal Mail, DHL or DPD. All orders over £10.00 qualify for free standard delivery. A small fee will be applied on orders below £10.00.
Next Day delivery, providing we receive your order by 12 noon it will be despatched the same day for a proposed next day delivery. (any orders received after noon Friday, on Saturday or on Sunday will be despatched Monday). There is an additional cost for this service level which will be as shown on our website. This will be a trackable service via one of our trusted carriers.
Problems with Delivery?
We aim to ensure that all our items arrive with you in the condition you expect and within desired timescales. Whether we dispatch via Royal Mail or DHL / DPD, we endeavour to dispatch your order to you under the services you opt for without fail. If you have not received your order within a reasonable time please contact us in the first instance and we will assist as much as possible with Royal Mail and/or DHL, DPD to resolve any issue should it arise
If any item arrives not as ordered or is damaged please see our returns policy or contact us immediately.
For advice and support on all matters of delivery and dispatch, please contact us at firstname.lastname@example.org