Frequently Asked Questions

Our UK free delivery option is not a trackable service. However, our optional express delivery service can be tracked.

We will replenish our stock on a regular basis, so please look again in a few days’ time.

UK orders take 3–5 working days to arrive using our UK free delivery option. Express delivery will typically be 1-2 days. If you haven’t received your order after 7 days, please contact hello@overtherainbowbooks.co.uk . Please see our delivery policy for further information.

Yes, we can ship internationally, the extra costs are dependent on the weight of the parcel and the countries to be shipped to.  Please contact us with your order at hello@overtherainbowbooks.co.uk  and we will get back to you with a price within 48 hours.

Please see our returns policy for full details.

If for any reason you wish to cancel an order please urgently contact us at hello@overtherainbowbooks.co.uk If your order has already been despatched you will need to arrange the return at you cost, please see our returns policy.

To place a large order, or if you are an independent shop, library or school, please contact Peter Jackson at peter@overtherainbowbooks.co.uk.

Stripe is a secure payment processing platform, allowing clients to make payment without leaving our website. The platform is widely used, trusted by global banks and is certified to PCI Service Provider Level 1, the most stringent level of certification available.

Please refer to our returns policy for full details.

Yes, paying for your order through the website is secure. All sensitive data and card numbers are encrypted and we use HTTPS and TLS for secure connections via Stripe. 

Enter your promotional code at the checkout and the discount will be automatically applied to your order.