Over the Rainbow Books strive to send you goods packed sufficiently well to eliminate damage or defects, however if goods do arrive with you damaged or there are other circumstances where you would like to return goods to us, please contact us at firstname.lastname@example.org to arrange a return.
Damaged or Defective Goods
If goods are returned to Over the Rainbow Books and Gifts due to damage, we will refund you for the full item cost and return postage. You will need to pay postage in the first instance, but the total (including your return cost) will be refunded to your method of payment once goods are received.
Changed Your Mind?
We do understand that from time to time the product you have ordered may not meet your requirements, in this instance we will accept the return of goods within 28 days of your order being placed for a full refund.
In this instance we would refund the cost of the goods only, the postage will be at your cost.
Please note the product must be in the original packaging and in new condition enabling us to be able to resell the item. Items will be inspected on return before any refund is issued.
If you have any questions about our returns policy please do not hesitate to contact us.
Our return address is:
Over the Rainbow Books & Gifts